Support · 技術支援
Help with SteadyStep, purchases, reports and your private app data.
English
SteadyStep is operated by Hanghang Yu, an individual developer based in mainland China.
Contact
Email: steadystep@yeah.net
Please include your iOS or Android version, SteadyStep version, storefront country or region, and a short description of the issue. Do not email passwords, API keys, identity documents, full financial records or screenshots containing sensitive account information.
Purchases and subscriptions
Purchases are processed by Apple on iOS and Google Play on Android. You can manage or cancel subscriptions from your Apple Account or Google Play subscription settings. Use “Restore Purchases” in SteadyStep when paid access does not appear after reinstalling or changing devices. Purchases cannot be transferred between Apple and Google Play.
Reports
A local report is generated and saved on your device before its metadata-only entitlement commit. If it remains pending after reopening the app, keep the report record and retry when online; the same report ID cannot consume a single-report credit twice. Contact support before deleting app data.
Response time
We aim to acknowledge support requests within five business days. Complex purchase or account issues may require verification through Apple or Google Play.
繁體中文
穩行計劃由位於中國內地的個人開發者 Hanghang Yu 營運。
聯絡方式
請提供 iOS 或 Android 版本、穩行計劃版本、商店國家或地區，以及問題的簡短說明。請勿透過電郵傳送密碼、API 密鑰、身份證明文件、完整財務記錄或包含敏感帳戶資料的截圖。
購買與訂閱
iOS 購買由 Apple 處理，Android 購買由 Google Play 處理。你可以在 Apple 帳戶或 Google Play 的訂閱設定內管理或取消訂閱。重新安裝 App 或更換裝置後未顯示付費權益時，請在穩行計劃內使用「恢復購買」。Apple 與 Google Play 的購買不能互相轉移。
報告
本地報告會先在裝置上產生並儲存，之後才提交不含財務資料的權益確認。重新開啟 App 後如仍顯示處理中，請保留該記錄並在連線後重試；同一報告 ID 不會重複消耗單次報告權益。刪除 App 資料前請先聯絡支援。
回覆時間
我們通常會在五個工作天內確認收到支援請求。較複雜的購買或帳戶問題可能需要透過 Apple 或 Google Play 核實。