Delete Your Account · 刪除帳戶
Remove paid-account server data without reinstalling SteadyStep.
English
Deleting a SteadyStep account does not automatically cancel an Apple App Store or Google Play subscription. Cancel the subscription separately in the applicable store.
Delete in the app
- Open SteadyStep and select Me.
- Sign in with Apple or Google if requested.
- Select Delete paid account and confirm.
This deletes the signed-in identity, server-side purchase and entitlement links, metadata-only local-report commits, and any compatible legacy consent or report-job metadata associated with that SteadyStep account, subject to limited records that must be retained for fraud prevention, accounting, refunds, service integrity or law. Daily aggregate product-event counts cannot be linked to an account.
Request deletion without the app
Email steadystep@yeah.net with the subject “SteadyStep account deletion request”. We will provide a secure way to verify control of the Apple or Google identity. Do not email your password, identity documents, purchase token or financial records.
Local data and reports
Financial records and completed reports are kept in private app storage rather than the SteadyStep account. Delete them from Me → Delete all local data, or clear/uninstall the app according to your device settings. On iOS, separately remove private iCloud data if you do not want it to restore. On Android, manage or delete eligible system backups through your Google device-backup settings.
Timing
In-app server deletion is normally immediate. Verified email requests are normally completed within 30 days unless retention is required by law or for an unresolved transaction, security or fraud matter.
繁體中文
刪除穩行計劃帳戶不會自動取消 Apple App Store 或 Google Play 訂閱。請另行在相關商店取消訂閱。
在 App 內刪除
- 開啟穩行計劃並選擇我的。
- 如有提示，透過 Apple 或 Google 登入。
- 選擇刪除付費帳戶並確認。
此操作會刪除與該穩行計劃帳戶關聯的已登入身份、伺服器購買及權益關聯、不含財務資料的本地報告提交，以及相容的舊版同意或報告任務中繼資料；但因防止詐騙、會計、退款、服務完整性或法律要求而必須保留的有限記錄除外。每日匯總產品事件數量無法連回帳戶。
不使用 App 提出刪除請求
請電郵至 steadystep@yeah.net，主旨填寫「SteadyStep account deletion request」。我們會提供安全方式核實你對 Apple 或 Google 身份的控制權。請勿透過電郵傳送密碼、身份證明文件、購買權杖或財務記錄。
本機資料與報告
財務記錄及已完成報告保存在 App 私有儲存，而非穩行計劃帳戶。請在我的 → 刪除所有本機資料中刪除，或依裝置設定清除／移除 App。iOS 使用者如不希望資料恢復，亦須另行移除私人 iCloud 資料；Android 使用者可在 Google 裝置備份設定中管理或刪除合資格系統備份。
處理時間
App 內的伺服器刪除通常會即時完成。經核實的電郵請求通常會在 30 天內完成；法律要求或尚未解決的交易、安全或詐騙事項需要保留的情況除外。